For Trollbeads and other jewellery orders we are pleased to ship at no charge.  For other artworks rates vary according to shipment size, as specified in the individual listing.

Gold, Earrings, and certain other items, subject to availability, may be considered "special order".  In these cases please allow 2-4 weeks for delivery.  An email notifying you of this will be sent immediately.

All purchases made on this website can be returned for an exchange provided the return slip corresponds to the registered purchaser within 30 days of delivery. (Christmas gifts can be exchanged or refunded until January 10th). Please assist us by indicating the reason for the return or exchange.

We will refund or credit the value of the item and any taxes charged within 6 days of us receiving it. Shipping charges are non-refundable, however, if the return is a result of our error, we will happily refund the shipping as well.

Please pack your order, and place it in a protective envelope/package. We recommend insurance for safe arrival.

Mail it to:


1138 west 23rd street

North Vancouver, BC, Canada V7P2H3

Please don't hesitate to contact us at tartooful@gmail.com if you have any additional questions or concerns.